Helpdesk & Ticketing System

A helpdesk where requests arriving by email, web form or WhatsApp become tickets, each with a category, priority and an assigned staff member. Customers get a ticket number and status updates, while your team uses canned replies, internal notes and response-time targets to stay on top of the queue. It can serve customer support, an internal IT desk or both, with a searchable knowledge base for common questions in Dari, Pashto and English.